Wednesday Wisdom - Its not just medicine......

I worked two years for Thomas Cuisine Management here in Boise. TCM is a premier food management company, servicing over 50 accounts throughout the NW. Unfortunately, they do not service the St. Luke's healthcare system, where I went through a surgical procedere this week. The medical staff here is second to none, from my personal physician, to the nurses and surgical specialists, and of course the orthopedic surgeons. I wish I could say the same the about foodservice, another vtal component of the healing process. After a painful night following surgery, I was greeted with cold french toast and a warm smoothie. On my way to physical therapy tday, my lunch was dropped of at my room and was subsequently cold when I returned. Then when I ordered dinner (Chef's Salad, soup, pudding), my meal was delivered without a straw, or a fork, or the extra salad dressing I had ordered. I called room service and was assured my meal woud given priority. Over an hour later, after my nurse had rustled up utensils for me, the guy from room service finally showed up. Since I had already finished my meal, I asked the guy if he could take the empty tray for me. "No, we can't do that. Are you kiddin me? Kudos to TCM for keeping their standards high, treating their customers with respect, and setting clear expectations for their management team.