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Wednesday Wisdom - How to Keep Your Best Employees Working Hard – For You
Staff
turnover is not only time-consuming; it can also be costly. That's why it's
important to retain your best employees. The key is to keep them motivated and
engaged – here are a few tips on how to do just that.
Hire great people.
If you hire
properly then developing, motivating and retaining staff is a less complex
process. Once you have hired a great employee, developing his or her skills can
only make them better.
Find out what motivates your staff.
Different
people are motivated by different things. Some are motivated by dollars and
cents, some by recognition, some by constant challenges and some by feeling
that they are part of a team. Learn to recognize these "hot buttons,"
and push them to get the best out of each employee.
Always look inside your organization.
Employees
who observe promoting from within will likely be more motivated; knowing they
have an opportunity for advancement will inspire a good work ethic. Find the
natural leaders within and ask them to train new employees. If you can't find
them, ask your employees whom they respect most and assign them the training
task.
Develop incentive programs.
Don't make
it a contest - make everyone a winner. Set a target (i.e. sell a bottle of wine
to 75% of your tables) and then reward everyone who achieves that target. Make
the target easily achievable and measured.
Ensure your employees have all the necessary tools to do
their jobs brilliantly.
This means
not only the physical tools, but the intellectual tools as well. A well-trained
employee with excellent product knowledge and confidence in his or her ability
will be more productive.
Make sure your employees understand your vision and business
philosophy.
Then train
them in how to execute that vision. Your staff takes its lead from you. If you
convey a positive and truly hospitable attitude, so will your staff. Someone
who really enjoys their job will be more likely to stick around and that
enjoyment will rub off onto others.
Constant feedback is essential in motivating employees.
Provide the
staff with frequent performance reviews, both formal and informal. Most people
in the hospitality industry are "people pleasers." Let that work to
your advantage by providing feedback (both positive and negative) on a regular
basis.
Remember that star employees need new challenges regularly.
Create a
cross-training program, so that every employee is capable of jumping into any
position at a moment's notice. A little variety from the daily routine can go a
long way towards keeping the job interesting.
Create a team atmosphere.
Make
everyone from the dishwasher to the general manager responsible for customer
satisfaction and profitability. Let everyone share in the benefits of being
part of a great team by creating bonus programs that are achievable, easy to
understand and easy to measure. They should be paid out in a timely fashion, so
that they do not lose their impact.
Treat all your employees with the dignity and respect.
There is no
better employee than one who has a sense of worth and believes that he or she
is doing a fantastic job.
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